Customer Support Contacts

Emergency Service Request for TOWARDEX Customers

If you are experiencing an outage and require immediate assistance, please call our Network Operations Center at the following numbers below.

Toll-Free NOC: (844) 290-TWDX

Local Number: (617) 849-7278 (Press Option 3)

Note: NOC voicemails are checked at all times. If you are unable to get a hold of someone, please leave us your call back number and an engineer will call you back within 30 minutes.

Non-Emergency Service Request for TOWARDEX Customers

Toll-Free NOC: (844) 290-TWDX

Local Number: (617) 849-7278 (Press Option 3)

Email: support@towardex.com

Billing Inquiries

Call: (617) 849-7278 (Press Option 2)

Email: billing@towardex.com

Sales Inquiries

Call: (617) 849-7278 (Press Option 1)

Email: sales@towardex.com

Report Network Abuse

Email: abuse@twdx.net